Terms & Conditions
Please read these terms carefully before booking with us
Please read these terms carefully before booking with us
Last updated: June 2026. These terms govern all bookings made with Makali Safaris.
"Company" refers to Makali Safaris, a registered tour operator. "Client" refers to any person who books or purchases a tour or service through us. "Tour" means any safari, itinerary, or travel package arranged by the Company.
A booking is confirmed only upon receipt of a signed booking form and the required deposit (30% of the total tour price). We will issue a written confirmation of booking via email. All prices quoted are in USD unless otherwise stated.
The deposit of 30% is due at booking. The remaining balance (70%) is due no later than 60 days prior to the tour departure date. For bookings made within 60 days of departure, full payment is required at the time of booking. We accept bank transfers and major credit cards.
All cancellations must be made in writing. The following charges apply:
Gorilla and chimpanzee trekking permits are non-refundable once purchased.
We reserve the right to cancel any tour due to insufficient bookings, force majeure, or circumstances beyond our control. In such cases, we will offer a full refund or an alternative tour of equivalent value. We are not liable for any consequential losses such as flights or visas.
We reserve the right to modify itineraries due to weather, road conditions, political circumstances, or wildlife movement. Any changes will be communicated promptly. We will endeavour to provide alternatives of equal value.
Travel insurance covering medical emergencies, trip cancellation, and evacuation is compulsory for all clients. Proof of insurance must be provided before departure. We strongly recommend a policy that covers emergency medical evacuation.
Clients are responsible for ensuring they are medically fit to undertake the booked activities. Certain activities (gorilla trekking, hiking) require a minimum level of physical fitness. Clients with medical conditions should consult their doctor and inform us in advance.
The Company acts as an agent for third-party service providers (lodges, airlines, permit offices). We are not liable for any injury, loss, damage, or expense arising from circumstances beyond our control including acts of nature, illness, theft, or government actions. Our maximum liability is limited to the total tour price paid.
Clients are solely responsible for ensuring they hold valid travel documents, visas, and vaccinations required for the destination countries. We recommend consulting the relevant embassy and your travel doctor well in advance of travel.
The Company reserves the right to exclude any client from a tour who, in the reasonable opinion of the guide or Company, poses a risk to themselves or others, or behaves in a way that is incompatible with the group's enjoyment. No refund will be given in such circumstances.
These terms are governed by the laws of Uganda. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kampala, Uganda.
For any queries regarding these terms, please contact us at info@makalisafaris.com .